Office Hours – Training for and Conducting Text-based Crisis Interventions
Office Hours – Referencing Additional Support Lines in Safety Planning and Referrals
Community of Practice: Chat and Text Best Practices
Office Hours – Call documentation
Community of Practice: Basics of Crisis Chat/Text Programs and
Meeting Network Needs
Office Hours – Strategies for Boosting Resilience and Self-Care in Front-Line Staff and Supervisors
Office Hours – Effective and Collaborative Safety Planning
Crisis Intervention Best Practices – Contact Flow and Strategies for Efficiently Closing Contacts
Office Hours – Staffing Strategies and Workforce Needs & Backup Capacity During the Upcoming Holiday Season
Office Hours – Limits on, and Explaining Confidentiality to Help-Seekers
Crisis Intervention Best Practices – Working with Familiar Contacts and Abusive Inappropriate Prank Contacts
Office Hours- Revised Monthly Data Report
Crisis Intervention Best Practices – Working with Third Party Contacts and Warm Transfer Situations
Office Hours – Success and Challenges in Self Rated Intent as Standard Practice and to Determining Follow-up Eligibility
Office Hours – Training and Supporting Peers with Lived Experience in 988
Office Hours – Volunteer Recruitment and Retention Strategies